Position Objectives:
This position will supervise the aircraft cabin cleaning team at the San Francisco Airport, assisting the Aircraft Cabin Cleaning Lead, reporting to the Cabin Service Manager, and ensuring the cabin cleaning operations run smoothly.
People: Supports the Cabin Service Manager, Aircraft Cabin Cleaning Lead, and Cabin Cleaning team.
Process: Maintains consistent, efficient processes to deliver seamless support to all team members
Profit: A healthy team naturally provides exceptional service, reduces turnover, and provides a surplus that we can invest in further growth and shared learning.
Operational Execution
Ownership of the operational service delivery to ensure contractual obligations are being met for the assigned shifts and teams.
Assist the manager with the new-hire process
Utilize monthly schedules to ensure shifts are full staffed and able to deliver exceptional service.
Manage the stock of cleaning materials and place orders when needed.
Must be able to work SJC shifts five days a week (the number of days may vary depending on the flight schedule).
Needs to drive a van for the team.
Conduct pre-operation and post-operation briefings to discuss daily plans with the team, addressing any questions, plans for contingencies, and discuss lessons learned.
Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members.
When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision maker to help customers and team members overcome challenges.
Hold team members accountable to operational service standards, security requirements, safety practices, and airport regulations
Confirm with team members that all operational documentation has been properly completed and submitted after each flight.
Employee survey ratings and feedback
Positive ratings and feedback from customers and authorities
Supervisor performance review
Administrative
Ownership of the administration responsibilities and duties to effectively manage the various shifts
Complete and submit company, airport, and airline documents in a timely manner with an attention for detail and accuracy.
Positive ratings and feedback from company management, customers, and authorities
People Development & Management
Assist and implement good service within the Cabin Cleaning department
Lead a group of team leaders and subordinates
Maintain a professional relationship with customers, employees, and authorities.
Support team training and development.
Executive development plans to help team members improve technical skills and achieve strong performance.
Provide regular on-the-job training to help team members learn how to execute duties and ensure responsibilities are fulfilled to standards.
Provide consistent coaching to team members by conducting regular feedback loops and engaging team members on a personal level to help individuals achieve personal and professional goals
Identify top performers and collaborate with the Account Managers to identify future leaders.
Employee survey ratings and feedback
Positive ratings and feedback from customers and authorities
Supervisor performance review
Personal Development
Initiate personal and professional growth to enhance and advance one’s own career and serve as inspiration to the team
Maintain SFO badge requirements, such as the Driver icon for AOA
Ability to safely drive the company van to transport employees to/from the aircraft
Supervisor performance review
Pay & Benefits
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