Job Description

Earning Potential: 80k + / year (base pay, commission, instant cash and SPIFFS and manager bonuses)

Overview:

Your Wireless is a national Verizon Retailer committed to providing Verizon customers superior customer service. We have 200+ locations nationally with plans for continued growth. Our success is built on our unique process for delivering a great customer experience which allows your creative and unique personality to shine and be greatly rewarded for a job well done. Your Wireless provides a fun and competitive environment. Come and join our winning team of professional sales leaders.

Retail Store Managers are expected to represent the company in the most professional way possible. They teach, coach, and develop leaders for the future while making decisions to keep the company's interests first. Leaders are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. Management is expected to recruit and develop a sales team as well as provide leadership towards the achievement of maximum profitability and growth in-line with the company's values and vision.

The ideal candidate thrives in a dynamic and high energy environment, is results-driven, and can be counted on to exceed goals with integrity. At Your Wireless we look for our managers in the store to be influential to their team and the company.

The Store Manager will work directly with Your Wireless executive team which will ensure that they are equipped with all the knowledge, skills, and tools to achieve extraordinary results.

Responsibilities:

• Perform as a role model for all employees in the location.
• Coach and develop sales consultants to become leaders in their sales results including multiple KPI’s that are set from Verizon and Your Wireless
• Drive sales performance through coaching and training
• Stay up to date and keep the team up to date on all industry information and technology. (Promos, Trainings, Operations, etc)
• Develop monthly goals for the team and utilize S.M.A.R.T. Action plans with each team member to reach and surpass the goals.
• Maintain and enforce all visual, housekeeping, and appearance standards.
• Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention.
• Conduct employee reviews, meetings, and trainings.
• Maintain working relationships with leadership teams from Verizon, and vendors.
• Assist the Market Director / Area Manager with marketing and networking plans.
• Create a footprint in the local community and be engaged with local events, charities and more.
• Create and deliver QBR’s for leadership meetings.
• Obtain personal sales quotas monthly.
• Hold monthly store meetings with their team.
• Create and maintain a working Business Funnel with their team.

The Store Manager has experience in a retail sales environment and can identify gaps in behaviors and work directly with the team for improvement.

The Store Manager works directly with the Market Director and Area Manager on the strategic development of the store to positively impact profit, people, and processes.

The Store Manager must have competencies in customer focus, change & innovation, strategic thinking, relationship building, influencing and talent management.

Position Requirements:

• Ability to work at least 50-hour work weeks.
• Valid Driver's License.
• Reliable transportation.
• Excellent problem-solving skills.
• Establish and monitor store work schedules.
• Ability to interpret and analyze sales and commission reports.
• Train, motivate and inspire a team to achieve maximum results.
• Always ensure audit compliance as required by the carrier.
• Must be at least 18 years of age.
• Previous experience with Sprint, AT&T, Verizon highly preferred - not required.
• College Degree Preferred, High School Diploma, or GED Required
• This position supports a retail sales organization so weekend hours and travel may be required.
• Ability to travel.

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