Job Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description

The IT Manager will be responsible for providing technical and operational support to our Hotel guests, staff and Hotel Systems. They will facilitate compliance with all security protocols, protect data and ensure our computer systems are optimized to meet the unique needs of our hotel team.

What you will be doing:

• Consistently offer professional, friendly and engaging service (do not remove)
• Support Hotel Guests in meeting spaces, common areas, and guest rooms with technology-related needs and connectivity.
• Support Hotel Staff with desktop applications, systems, hardware, and day-to-day technology requests
• Support and maintain hotel systems and infrastructure including servers, networks, wireless systems, firewalls, internet connectivity, and guest-facing technologies
• Support hospitality systems including PMS, POS, IPTV, VOIP, key systems, meeting and event technology, and related integrations
• Coordinate with third-party vendors and corporate IT teams for escalations, projects, maintenance, and support initiatives
• Assist with planning, deployment, monitoring, maintenance, backups, inventory management, and security compliance for hotel technology systems and assets
• Provide after-hours support as needed for critical hotel operations and technology-related incidents
• Other duties as assigned

Qualifications

Your experience and skills include:

• Leadership or supervisory/Lead experience in a similar role preferred
• University/College degree in a related discipline and/or 2 years technical support experience
• Excellent technical knowledge of PC hardware, Microsoft platforms, and end-user support
• Basic understanding of networking concepts including TCP/IP, wireless networks, and network troubleshooting
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current network protocols, operating systems, and standards
• Understanding of hotel applications and hospitality technology systems an asset
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to conduct research into PC issues and products as required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible, reliable, and adaptable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

• Salary Range: $78,000 - $85,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.

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