Performs skilled administrative support work providing specialized services and programs for the library. The normal work schedule includes Monday, Tuesday, and Wednesday, 10 a.m. to 3 p.m. Thursday 12 p.m. to 4 p.m. and/or Friday, 1 p.m. to 5 p.m. and every other Saturday, 9 a.m. to 2 p.m. per month
Provides technical and reference assistance to children, parents, teachers, and other customers, at Outreach locations, the Main Library, the Spangler Branch, community partner facilities, and satellite branch locations.
Assists the Outreach and Community Engagement Manager in scheduling, planning, and presenting youth services and adult services programs.
Assists in planning, publicizing, and conducting story times, Summer Reading Programs, Battle of the Books and other reading promotions.
Will deliver library materials (books, A/V materials, and kits) driving a van or the bookmobile.
Instructs customers in how to use the library and its print and electronic resources; assists the public in person, by telephone, or via virtual chat; gives out specific information and instructions.
According to the Crew Manual of weeding or the deselection of materials, remove materials from the librarys catalog; process customer hold requests, and requests for new materials.
The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.
Education & Experience:
High school diploma or GED and 2 years experience in a library setting, education system or customer service, or equivalent combination of education and experience. Associate or bachelors degree preferred, but not required.
Knowledge, Skills, and Abilities:
Knowledge of integrated library systems and applications
Microsoft office and/or Google Suite
Knowledge of library collection development best practices, materials and research techniques
Ability to analyze records and statistics
Ability to exercise initiative and independent judgment
Ability to communicate ideas effectively both orally and in writing
Ability to establish and maintain effective working relationships with library customers, library staff, and community partners.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This work requires frequent exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force
Work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms
Frequently requires standing, walking and repetitive motions
Occasionally it requires climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting
Work has vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly
Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
Work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities
Work is generally in a quiet location (e.g. library, private offices).
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
License & Certifications:
Valid drivers license and insurable drivers record
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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04/10/2026
Posted
04/24/2026
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