Luxury Travel Advisor Job at Marchay, New York, NY

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  • Marchay
  • New York, NY

Job Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

Role Description

As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

  • End-to-End Trip Planning : Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards 
  • Client Relationship Management : Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service 
  • Destination & Product Expertise : Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations 
  • Supplier & Partner Coordination : Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services 
  • Team Collaboration : Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences 
  • Passion for Travel : Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs 
  • Operational Excellence : Maintain organized records in CRM systems and ensure flawless execution of all travel logistics 
  • Collaboration & Growth : Work closely with your team to enhance service offerings and contribute to Marchay’s continued success

REQUIREMENTS:

  • Location : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours 
  • Education: Bachelor's degree is required
  • Experience : Minimum 2+ years in luxury travel planning, either as an independent advisor or in a company setting
  • Highly Organized : Comfortable managing 30-40 trips at once, ensuring seamless execution 
  • Tech-Savvy : Proficient in CRM systems, itinerary tools, and managing large amounts of travel data 
  • Client-Focused : Ability to deliver an exceptional, personalized travel experience with professionalism and ease
  • Industry-Smart : Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
  • Bonus Skills : Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise 

Benefits

  • Competitive Compensation:  Annual salary with a performance-based, discretionary bonus
  • Comprehensive Benefits: Fully covered medical, dental, and vision insurance
  • 401(k) Plan: Access to our retirement savings program
  • Generous Time Off: Ample PTO plus company holidays to recharge and reset
  • Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
  • Flexibility: Remote work environment with the ability to manage your schedule effectively
  • Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground

Job Tags

Full time, Local area, Remote work, Worldwide

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