Job Description

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively.

• Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle.
• Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users.
• Configure and deploy corporate workstations for new hires and existing staff upgrades.
• Assist employees with resolving hardware, software, and networking concerns, both locally and remotely.
• Maintain and troubleshoot office meeting room technologies, including audiovisual equipment.
• Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements.
• Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently.
• Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier.
• Contribute to automation initiatives to streamline IT operations and improve system efficiency.

• At least 3 years of experience in help desk or similar IT support roles.
• Proficiency in Windows operating systems and tools such as Microsoft Intune or Desktop Central.
• Familiarity with SaaS products such as Okta, Google Suite, Jira, Confluence, and Zapier.
• Foundational IT certifications like CompTIA A+ or Security+ are highly desirable.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Ability to work independently while collaborating effectively with remote teams.
• Knowledge of DHCP, DNS, and Active Directory is essential.
• Experience with automation or AI tools is a plus.

Technology Doesn't Change the World, People Do. OpenKyber is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. OpenKyber works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the OpenKyber app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 OpenKyber. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to OpenKyber's Terms of Use and Privacy Notice.

For applications and inquiries, contact: [email protected]

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