Job Description

Job Posting: Parts Counter Person at Ryan Auto Mall

Job Description

Ryan Auto Mall is excited to announce an opening for a Parts Counter Person at our dynamic car dealership. This role is a fantastic opportunity for individuals passionate about automotive parts and committed to delivering exceptional customer service. The position is Full-Time and requires the candidate to work on-site, as it is not a remote job. Serving as an integral component of our parts department, the Parts Counter Person will interact directly with customers and technicians, ensuring they receive the precise parts they need with efficiency and accuracy.

The right candidate will be someone who thrives in a fast-paced environment and enjoys the challenges of handling a diverse array of automotive parts requests. Exceptional organizational skills, a keen eye for detail, and a customer-oriented attitude are paramount for success in this position. If you are looking to advance your career in the automotive industry and have a strong background in parts management, we encourage you to apply to join our team at Ryan Auto Mall.

Duties and Responsibilities

• Assist customers and technicians in identifying and selecting the correct parts for various vehicles, equipment, or machinery.
• Utilize inventory management systems to check stock levels, order parts as necessary, and ensure timely fulfillment of all parts requests.
• Provide exceptional customer service by answering questions, offering advice, and solving parts-related issues promptly.
• Maintain an organized record of all transactions and communications to ensure accuracy and accountability in parts inventory.
• Participate in stocktaking activities, assess inventory needs, and assist with ordering to maintain optimal stock levels.
• Process returns and exchanges in accordance with company policies, ensuring customer satisfaction and operational efficiency.
• Stay informed of new parts and products, as well as updates in automotive industry standards that may affect parts management.
• Coordinate with the sales and service departments to optimize parts availability and minimize disruptions to business operations.
• Ensure the parts counter area and storage are clean, organized and compliant with safety regulations at all times.
• Attend and participate in regular training sessions and meetings to improve professional skills and product knowledge.

Requirements

• High school diploma or equivalent; post-secondary education in automotive or parts management is a plus.
• Proven experience working as a Parts Counter Person or in a similar role within automotive or related industries.
• Strong understanding of automotive parts and systems, with an ability to identify, locate, and explain their functions and compatibility.
• Proficient in the use of inventory management software and other computer systems necessary for parts ordering and record keeping.
• Excellent customer service and communication skills, with a capability to engage positively with customers and colleagues.
• Detail-oriented with strong organizational and multitasking skills, capable of managing multiple client requests simultaneously.
• Ability to lift and move heavy items and stand for extended periods.
• Demonstrated ability to work effectively in a team-oriented environment and independently when required.
• Commitment to ongoing professional development and willingness to attend training to enhance product knowledge and customer service skills.
• Flexibility to work different shifts, including weekends, depending on departmental needs.

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