Job Description

Salesforce Release Manager supports and coordinates the release process across multiple Salesforce orgs. The Manager helps ensure that releases are delivered on time, within scope, and of high quality. The Manager collaborates with cross-functional teams, including development, QA, and business stakeholders, to facilitate smooth and efficient release cycles across weekly, 3-week, and project-based releases. They assist with back-promoting changes across lower-level orgs to help keep all environments in sync. The resource reports to the Sr. Salesforce Technical Architect.

Responsibilities

• Develop solutions using Salesforce platform
• Build and run custom demonstrations and deliver Proof of Concepts (POC) using Salesforce
• Ensure the Salesforce.com technical design aligns to overall enterprise architecture and scales well
• Develop and author technical business solutions, product presentations, and demonstrations
• Work in cross-functional teams with a solution-focused mindset.
• Adherence to AccelerEd DevOps and change management process, including Attendance at daily scrum meetings.
• Documentation of processes, errors, and changes.
• Evaluation and installation of new Salesforce releases, including training and support.
• Maintenance of Service Cloud, including case management and omni-channel.
• Management of Salesforce roles, profiles, sharing rules, advanced flows, and groups.
• Development of Advanced Flow based automation including Screen flows, Auto launched Flows, and Omni-Channel flows.
• Optimization of Salesforce systems and products.
• Performance of database maintenance tasks and diagnostic tests.
• Workforce planning management and direction provided by the AccelerEd team.
• The Sr. Salesforce resources routine eight (8) hour work schedule shall accommodate AccelerEd s normal business operating hours of 8:00 am to 6:00 pm ET
• Participation in 15-day AccelerEd Sprints with 2 days for planning, retrospective, and buffer time, and 13 working days to complete tasks.
• Complete 2 points per day per developer during sprints to track progress.

Requirements Education & Experience

• Bachelor s degree in Computer Science, Information Technology, or related field (preferred)
• 3 5 years of experience in Salesforce release management, ideally across multiple Salesforce orgs
• 3 5 years of experience as a Salesforce Administrator or Developer
• Hands-on experience with CI/CD pipeline management, preferably with Copado or similar tools
• Practical experience with Salesforce deployments (change sets, ANT migration, Salesforce DX)
• Familiarity with SDLC and Agile methodologies (sprints, scrums, backlog management)
• Solid understanding of Salesforce best practices and functionality

Required Qualifications

• Salesforce Certified Administrator
• Copado Fundamentals I certification (Fundamentals II preferred)

Preferred Qualifications

• Salesforce Platform App Builder or Developer certification
• Experience with project management tools (e.g., Jira, Trello, ADO)
• Strong troubleshooting and problem-solving skills during release cycles

Knowledge, Skills & Abilities

• Working knowledge of Salesforce architecture (sandboxes, production, metadata management)
• Experience with release automation and version control (Copado, Git, Jenkins, Bitbucket, SFDX)
• Ability to manage competing priorities and deadlines with attention to detail
• Strong collaboration and communication skills for cross-functional teamwork
• Proactive, organized, and committed to continuous improvement in release processes

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