Job Description
Salary: $47,453.00 Annually
Job Number: E2026-0057
Job
Summary The Student Success Support Coach is a temporary, nine-month, grant-funded position that reports to the
Director for Academic Retention and Success Initiatives. The Coach is responsible for assisting with providing support for programs and
services to promote retention efforts of the university and enhance the educational experiences of all students. The Coach will help
maintain an atmosphere open to meeting the reasonable expectations of students and ensure high quality programs and services. These programs
and services will be delivered in a professional manner and in concert with State System and Kutztown University ethical
standards.
Direct Student Support * Meet individually and in small groups with students to provide guidance on
academic success strategies, including time management, organization, study skills, and goal setting.
* Assist students in developing
realistic academic and personal goals and identifying steps to achieve them.
* Provide encouragement and accountability through regular
check-ins and follow-up communication.
Outreach and Early Intervention * Conduct outreach to students identified
through the University's early-alert/retention system or other referral processes.
* Respond to assigned student cases and tracking items
by initiating contact and encouraging engagement with support services.
* Monitor student participation and follow up as needed to
promote continued engagement.
Academic Support and Resource Connection * Provide general guidance on academic
expectations, institutional policies, and available support services.
* Refer students to appropriate campus resources, including
advising, tutoring, financial aid, and counseling.
* Reinforce information provided by academic advisors and other university
staff.
Program Support * Assist with the implementation of student success initiatives (e.g., KU Summer Reboot,
KU Succeed) by supporting outreach, communication, and student engagement efforts.
Minimum
Qualifications - Bachelor's degree from an accredited college or university
- Experience in student support,
customer service, or a related field
- Strong interpersonal and communication skills
- Ability to work effectively with diverse
student populations
Preferred Qualifications - Experience in higher education or student
services
- Direct experience with retention initiatives
- Student coaching/advising in higher education
- Familiarity with
student success or early-alert systems (e.g., Starfish)
- Experience supporting students in academic skill
development
Supplemental Information Applications & resumes will be accepted until the
position is filled, however; to ensure full consideration,
application materials should be received no later than the end of day on
May 12, 2026. The starting salary for this position is $47,453, based on the SCUPA Collective Bargaining
Agreement. This position may be eligible for a flexible hybrid work arrangement, permitting a combination of on-site and
remote work, subject to applicable organizational policies, operational requirements, and supervisory approval.
All applications for
this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any
documentation.
A successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance),
and demonstration of ability are requisite qualifications for all positions.
The University is very interested in hiring employees
who have had extensive experience with diverse populations.
Non-Discrimination Statement Kutztown
University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age,
disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the
Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at [email protected] . Pursuant to Title IX of the Education Amendments of 1972, Kutztown
University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates,
including admissions and employment. Any inquiries regarding the application of Title IX at Kutztown University may be made to Bradley
Davis, the University's Title IX Coordinator, located in Old Main A-Wing, Room 01, by phone at 610-683-4782 or by email at [email protected] , or the Office for Civil Rights located in the Lyndon Baines Johnson Department
of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at
202-453-6012, or by e-mail at [email protected] . Kutztown University's Sexual Misconduct, Anti-Discrimination, and
Anti-Harassment policies can be found in The Key student handbook or online at . Notice of
availability of the Annual Security Report and Annual Fire Safety Report The Annual Security Report and the Annual Fire Safety
Report, containing policy statements, crime and fire statistics for Kutztown University, is available online . You may also request a physical copy by emailing the KU Clery Compliance Coordinator at
[email protected] .
Job Tags
Temporary work, Summer work, Work at office, Remote work, Flexible hours