Job Description

Title: Part-Time Retail Sales Representative

Location: Baltimore, MD

Compensation: $15.50 - $17.65/hour

T-Mobile Premium Retailer – Wireless Vision

Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand and meet customers’ wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!

Your Talents:

• Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.

• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.

• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.

• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.

• Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.

• Complete accurate paperwork and transactions according to company policies and procedures.

• Share customer experience with the rest of your team, including Management.

• Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.

• Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.

• Build customers confidence by making their experience comfortable and simple while meeting their needs.

• Engage in service selling and right fitting the customer with the appropriate total technology solution.

• Assist in other tasks, duties, or projects as assigned by management.

Your Experience:

• Minimum of 6 months experience in retail or another environment with a strong customer focus.

• Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.

• Professional, energetic and positive attitude.

• Excellent written and verbal/interpersonal communications skills.

• Flexible scheduling availability.

• Completed High school diploma/GED.

• Bilingual preferred in certain locations.

• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.

• Must be able to move and/or lift up to 25 pounds.

What We’ll Offer:

• Competitive paid time-off program

• Medical, dental and vision benefits

• Phone service discounts

• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

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