Job Description

Job Description and Duties

The Supervising Program Technician (SPT) II in the Quality Update and Expedite Section (QUES) is the first level of supervision whose responsibilities are to distribute, monitor, and prioritize the workload of the QUES; maintain work quality assurance and perform and delegate error resolution as necessary; train, advise, and assist personnel who update data on the Automated Criminal History System (ACHS); resolve or assist in resolving the most complicated work that technicians are unable to handle; monitor and evaluate attendance and work performances and take appropriate corrective action when necessary.

You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Remote and hybrid schedules are subject to management approval. In addition, approved remote and hybrid schedules may be delayed for training purposes.

Special Requirements

A fingerprint check is required.

Clearly indicate JC - 513171 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

This is a re-advertisement for JC - 500975. If you have previously applied for JC - 500975, it is not necessary to re-apply. Your original application for JC - 500975 will be included in this candidate pool for JC - 513171.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma .  An official transcript will be required prior to appointment.

A background check is required (if applicable).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent computer application skills, e.g., MS Word, Outlook, Excel, Adobe Acrobat, etc.
• Excellent knowledge of various computer applications and data bases
• Excellent attendance; proven dependability, punctuality, and reliability
• Ability to exercise good judgment; know when it is appropriate to consult with and advise management 
• Ability to provide close attention to detail
• Ability to follow oral and written instructions, policies, and procedures
• Ability to work cooperatively and courteously with others, exercising the highest of integrity
• Ability to exercise confidentiality when handling confidential and sensitive issues
• Ability to work well under pressure and meet deadlines
• Ability to take initiative and assume responsibility, take ownership
• Ability to interpret manual and automated criminal history records and related source documents
• Ability to motivate and influence others toward effective individual or team work performance

Benefits

Benefit information can be found on the  CalHR website and the  CalPERS website.

Additional Information about Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

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